FAQ's
What are Grace & Glow Candles made from?
Our candles are thoughtfully handcrafted using premium-quality wax, high-quality fragrance oils, and lead-free cotton wicks to provide a clean, even, and long-lasting burn.
Where are your candles made?
Every Grace & Glow Candle is hand-poured with care in small batches to ensure exceptional quality and consistency.
Are your candles highly scented?
Yes! We carefully formulate each candle to provide a balanced fragrance that fills your space without being overpowering.
How long do your candles burn?
Burn time varies by candle size, but with proper candle care you can enjoy many hours of beautiful fragrance and ambiance.
Candle Care
How do I get the best burn from my candle?
For the first burn, allow the wax to melt completely to the edges of the jar (approximately 2–4 hours). This helps prevent tunneling and promotes an even burn.
Should I trim the wick?
Yes! Trim the wick to approximately ¼ inch before each use. This helps reduce soot, promotes an even flame, and extends the life of your candle.
How long should I burn my candle at one time?
We recommend burning your candle for no more than 4 hours at a time. Allow it to cool completely before relighting.
Why is my candle tunneling?
Tunneling usually occurs when the candle isn't burned long enough during the first few burns. Be sure to let the wax melt completely across the surface each time you light it.
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 2–5 business days. During holidays, launches, or promotions, processing times may be slightly longer.
Do you offer local pickup?
If local pickup is available, you'll see the option at checkout.
Do you ship nationwide?
Yes! We ship throughout the United States.
Will I receive tracking information?
Absolutely! You'll receive an email with tracking information as soon as your order ships.
Returns & Exchanges
Can I return my candle?
Due to the handmade nature of our products, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.
What if my candle arrives damaged?
Email us with your order number and clear photos of the damaged item and packaging within 48 hours of delivery. We'll work with you on a replacement or appropriate solution.
Products
Why does my candle have slight color variations?
Because our candles are handcrafted in small batches, slight variations in color and appearance are completely normal and make each candle unique.
Are your candles safe for pets?
While our candles are made with quality ingredients, we recommend burning any candle in a well-ventilated area and never directly around pets. Always consult your veterinarian if your pet has sensitivities.
Do you offer seasonal scents?
Yes! We release limited-edition seasonal collections throughout the year. Be sure to subscribe to our newsletter or follow us on social media so you never miss a launch.
Can I purchase candles as gifts?
Absolutely! Grace & Glow Candles make wonderful gifts for birthdays, holidays, weddings, housewarmings, and special occasions.
Safety
How do I safely burn my candle?
- Never leave a burning candle unattended.
- Keep away from children and pets.
- Burn on a heat-resistant surface.
- Keep away from drafts and flammable objects.
- Stop burning when approximately ½ inch of wax remains.
Still Have Questions?
We're always happy to help! If you can't find the answer you're looking for, please contact us through our contact page or email us at kaye@graceglowcandle.com, and we'll get back to you as soon as possible.